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Application and Usage Instructions

This document provides guidance on the SHIELDGate Desktop feature that allows secure access to your work PC through a browser in external or public locations.
You can use your work PC remotely without installing a separate Agent.

Overview​

SHIELDGate Desktop is a browser-based solution that allows remote access to work PCs.

Main Features​

  • No agent needed: No separate software installation is required on the connecting device.
  • Browser Access: Control work PC with just a web browser
  • Secure Access: Providing secure remote access in an isolated environment
  • File Isolation: Blocking file, clipboard, and printer sharing between access devices and work PCs

Access Requirements​

Work PC Requirements​

Supported Operating Systems

  • Windows 7, 8, 9, 10, 11
  • Windows Server Series

⚠️ macOS is currently not supported.

Required Conditions

  • SHIELDGate Desktop AgentInstallation (Administrator privileges required)
  • Granting "Desktop" permissions through the administrator

Access Device Requirements​

  • PC with internet connection
  • Web browser (Chrome, Firefox, Edge, etc.)
  • SHIELDGate Access Permission

Desktop Registration Process​

To access remotely, you must first register your work PC with SHIELDGate.

Overview of Registration Process​

Desktop registration isStep 4will proceed:

  1. Run Configuration: Desktop Agent Installation and PC Environment Configuration
  2. Check Desktop Information: Check Windows Access Account
  3. Password Confirmation: Setting Windows Account Password
  4. Registration Complete: Remote access preparation complete

Step-by-Step Registration Guide​

Step 1: Run Environment Setup​

Purpose: Desktop Agent Installation and Remote Access Environment Configuration

Installation Process​

  1. SHIELDGate Login
    • Accessing the SHIELDGate website
    • Log in with user account
  2. Desktop Menu Access
    • Select "Desktop" from the left menu.
    • Click "New Desktop" menu
  3. Download Installer
    • Click the "Download Configuration Program" button
    • SHIELDGateSetup.exeFile Download
  4. Program Installation
    • Run the downloaded file (administrator privileges required)
    • Click the "Check Again" button after installation is complete.
  5. Installation Confirmation
    • Normal installation: "The configuration program execution has been confirmed" message displayed
    • Activating the "Next" button

Installation Troubleshooting​

How to resolve installation failures:

  1. Remove Existing Program

    Control Panel → Programs → Programs and Features

  2. Target Program for Deletion

    • "Softcamp SHIELDGateSRT PC Agent"
    • "Softcamp SHIELDGate Desktop Agent"

  3. Reinstallation Execution

    • SHIELDGateSetup.exeRight-click
    • Select "Run as Administrator"

Step 2: Check Desktop Information​

Purpose: Select a Windows account for remote access

Account Verification Process​

  1. Current Account Verification
    • Display information about the currently logged-in Windows account
    • If it is the correct account: Click the "Yes" button
  2. Account Change
    • When using a different account: Click the "No" button
    • Select the correct account from the Windows account list

Step 3: Password Confirmation​

Purpose: Setting the password for the selected Windows account

Enter password​

  1. Enter password
    • Enter the password for the selected Windows account
    • Click the "Confirm" button to authenticate
  2. Account Modification
    • If an incorrect account is selected: Move to the previous step using the "No" or "Previous" button.

How to set a Windows password​

If you only use PIN or fingerprint authentication, you need to create a separate Windows password.

Password setting procedure:

  1. Accessing the Settings Menu
    • Windows key input or start menu click
    • Select "Settings" menu
  2. Account Settings
    • Select "Account" item
    • Select "Login Options" menu
  3. Password Registration
    • Select the "Password" option
    • Set New Password

Step 4: Registration Complete​

Purpose: Desktop registration complete and ready for access

Completion Confirmation​

  1. Registration successful
    • Check the message "Desktop registration has been completed"
    • Go to the SHIELDGate main page
  2. Registration failed
    • If an error occurs, start again from step 1.
    • Check Administrator Permissions and Network Connection Status

Desktop Remote Access​

This document provides guidance on how to access registered work PCs from outside.

Access Procedure​

  1. SHIELDGate Login
    • Accessing the SHIELDGate website from a remote location
    • Log in with user account
  2. Desktop Selection
    • Select "Desktop" from the left menu.
    • Click on the desktop to connect.
  3. Authentication
    • OS password entry
    • Authentication Completion Pending
  4. Security Agreement Consent
    • Check the contents of the organizational security pledge.
    • Click the "Access Desktop" button
  5. Connection complete
    • Display work PC screen through the browser
    • Start remote control with mouse/keyboard

Connection Characteristics​

Security Isolation

  • Complete isolation between access devices and work PCs
  • File transfer, clipboard sharing, printer sharing blocking

Browser-based

  • Use all features with just a web browser
  • No separate software installation required

Delete Registered Desktop​

You can delete the registered desktop when replacing or discontinuing the use of a work PC.

Deletion Procedure​

  1. Desktop Menu Access
    • SHIELDGate Login
    • "Desktop" menu selection
  2. Activate Delete Menu
    • Hover the mouse cursor over the desktop to delete.
    • Click on the "Desktop Delete" menu
  3. Delete Confirmation
    • Delete Notification Message Confirmation
    • Enter the exact name of the desktop to delete (case sensitive)
  4. Delete execution
    • Activate the "Delete" button when the name input is complete.
    • Click the "Delete" button to permanently delete.

Caution​

  • Deleted desktop information cannot be recovered.
  • You need to register again from the beginning for reuse.